Shipping policy
Nationwide South African delivery
Order Processing
Orders are processed after cleared payment and confirmation that the products are available. Orders placed over weekends or on South African public holidays will be processed from the next business day.
We will contact you if an item becomes unavailable or if a material delay is expected.
In-Stock Delivery Estimates
We aim to deliver in-stock items within five to seven business days after payment has cleared.
Please allow approximately eight to ten business days for regional or outlying destinations, peak trading periods or circumstances outside our reasonable control.
Business days exclude Saturdays, Sundays and South African public holidays.
Pre-Orders and Special Orders
Pre-ordered and specially sourced products generally take approximately six to twelve weeks to arrive in South Africa.
These timeframes are estimates. Supplier availability, international transport, customs inspections and customs clearance may affect the expected arrival date. We will provide updates when reasonably possible.
Shipping Charges
The applicable shipping charge will be displayed during checkout and may be based on the order value, parcel weight, dimensions, delivery location and courier service.
If a standard checkout rate cannot reasonably cover an unusually large, heavy or remote delivery, we will contact you before dispatch to provide the available options and obtain your approval.
Free Shipping
Free standard shipping is available on qualifying orders over R7,000 after discounts to eligible main-centre addresses within South Africa.
Outlying areas, remote destinations, oversized products and unusually heavy orders may attract an additional delivery charge. Any additional charge will be communicated and agreed with you before dispatch.
Weight and Oversized Orders
Our standard nationwide shipping rate applies to parcels weighing up to 9 kg.
Orders exceeding 9 kg, oversized track components or orders requiring multiple parcels may require a separate delivery quotation. We will contact you before dispatch if an adjustment is necessary.
Delivery Areas
We deliver to physical street addresses within South Africa. We do not deliver to PO boxes.
Farms, remote locations and other outlying areas may require an additional quotation or collection from the courier’s nearest service point.
Correct Delivery Information
Please provide a complete physical address, postal code and working contact number when placing your order.
The customer may be responsible for additional courier costs resulting from an incorrect or incomplete address, an unavailable recipient or a redirection requested after dispatch, except where the error was caused by VelocityVenture.
Tracking Your Order
Where tracking is available, tracking details will be sent after dispatch. Tracking information may take a short time to become active on the courier’s system.
Inspecting Your Delivery
Please inspect your parcel when it arrives. If the parcel or product is damaged, incorrect or incomplete, contact us promptly and retain the original packaging.
Photographs of the parcel, shipping label, packaging and affected product will help us investigate and resolve the issue.
Delayed or Missing Deliveries
Courier delays, severe weather, road disruptions, industrial action, customs processes and other circumstances outside our reasonable control may affect delivery.
Contact us if tracking has not updated or the estimated delivery period has passed. We will investigate the matter with the courier and assist with an appropriate resolution. Your rights under applicable South African consumer law remain unaffected.
Unavailable Products
If we are unable to supply an ordered product, we will notify you and provide the remedy required by applicable law. This may include offering an alternative product or issuing a full refund.
Delivery and Responsibility
Products remain at VelocityVenture’s risk until they have been delivered to the address supplied by you and accepted by you or a person reasonably appearing authorised to receive the order.
Nothing in this policy limits any mandatory rights or remedies available to you under South African law.
info@velocityventure.co.za