Refund policy

Returns, exchanges and refunds

Refund Policy

30-Day Voluntary Return Policy

You may request a return within 30 calendar days after receiving an item. To qualify for a voluntary return, the item must be unused, in the same condition in which it was received, and in its original packaging with all parts, manuals and accessories included. Proof of purchase is required.

Please contact us before returning an item. Items returned without prior authorisation may not be accepted.

Online Purchase Cooling-Off Period

Where the Electronic Communications and Transactions Act applies, you may cancel an eligible online purchase without giving a reason within seven calendar days after receiving the goods. You will generally be responsible for the direct cost of returning the goods. Any refund due under this cooling-off right will be processed within 30 days after cancellation, subject to applicable law.

Incorrect, Damaged or Incomplete Orders

Please inspect your order as soon as it arrives. If an item is damaged in transit, incorrect or incomplete, contact us promptly with your order number and clear photographs where possible. We will assess the issue and arrange an appropriate remedy at no additional cost where the problem is our responsibility.

Defective or Unsafe Goods

Under the Consumer Protection Act, qualifying goods that are unsafe, defective or not of acceptable quality may be returned within six months after delivery. Subject to the Act, you may choose a repair, replacement or refund. Where a statutory return applies, the return will be handled at our risk and expense.

Compatibility-Related Returns

Slot-car products and replacement parts may be specific to a system, scale, generation or part number. Please contact us for compatibility assistance before ordering if you are uncertain. A correctly supplied, non-defective item ordered for an incompatible system may be treated as a voluntary return, with the customer responsible for the return-delivery cost.

Items Excluded From Voluntary Returns

Unless required by law, voluntary returns may not be accepted for gift cards, personalised or specially ordered goods, items damaged through misuse or alteration, or sealed software and similar products after they have been unsealed. Sale items remain covered by any statutory rights that apply and are not automatically excluded merely because they were discounted.

Return Delivery Costs

For a change-of-mind or compatibility return, you are responsible for securely packaging the item and paying the return-delivery cost. If an item is incorrect, defective or damaged and a statutory remedy applies, VelocityVenture will arrange or reimburse reasonable return-delivery costs.

Exchanges

To obtain another product quickly, request a return for the original item and place a separate order once the return is approved. We may agree to a direct exchange where stock and circumstances allow.

Refund Processing

We will notify you after receiving and inspecting your return. Approved refunds will be made to the original payment method unless otherwise agreed or required by law. Your bank or payment provider may require additional time to reflect the refund.